ITIL Overview

What is ITIL and its lifecycle?

ITIL Service Lifecycle To perform at their best, organizations must offer customers useful and competitive products and services. The ability to adapt quickly to volatile economic and technological environments is…

Read more »
Incident Management

What is Incident Management?

ITIL Incident Management Incident Management in ITIL is the key process in Service Operation.  Most Service Providers are evaluated and assessed by the speed they respond and restore service after…

Read more »
ITIL Incident Management Report

Incident Report Template | Major Incident Management

Incident Report in ITIL Incident Management Incident reporting is one of most important phase in Major Incident Management. Incident report is an authentic and authorized information written in Incident Report…

Read more »