SACM Plan Template

SACM ITIL – Template

Service Asset and Configuration Management plan is a high-level document which provides guidance on the SACM activities that should be followed by the SACM team. SACM plan is necessary for…

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Known Error Record Template

Known Error Record Template | ITIL Problem Management

Known Error Record Known error is an error that is known to the IT infrastructure and that has occurred before, and one that has a discovered solution (which is a…

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ITIL Problem Management

ITIL Problem Management

Problem management is the standardized process for managing problems and known errors by identifying the root cause of the issue, discovering a work around and permanent fix. Problem management will…

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ITIL implementation

ITIL implementation

Implementing ITIL in PDCA approach The best way to implement ITIL processes is in a phased approach, for that first you would need to understand what are the pain points…

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itil version 4

ITIL v4 – Principles and Concepts

ITIL is a well-known best practice framework from UK, and currently owned by Axelos. The evolution of ITIL can be represented through its three versions ITIL v1 (which described some…

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ITIL Service Transition

ITIL Service Transition

ITIL Service Transition is the third stage in ITIL v3 lifecycle-based model which focuses on transitioning services from design stage to operations stage. ITIL service transition process ITIL service transition…

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ITIL Event Management

ITIL Event Management

Event management is a process which defines a standard and sequential procedure for managing the lifecycle of events. Event management is the process of monitoring, responding, and resolving the events…

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Daily Log Template

Daily Log Template

Daily Log Report Daily log report is an operational level management report which details all the transactions, interaction and operations that have happened in the IT operations. This report will…

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