Service Level Agreement Template

Service Level Agreement Template

Service Level Management The purpose of Service Level Management (SLM) is to ensure that the service targets are created, negotiated, agreed, documented, monitored, reviewed and reported to the customer. SLM…

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ITIL Customer Complaint Log Template

Customer Complaint Log

What is a Complaint Log? Maintaining a complaint log is vital for an organization which wants to learn from its mistakes, and refrain from re-inventing the wheel each time it…

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ITIL Customer Complaint Report Template

Customer Complaint Report Template

Customer Complaint Form These days when most services and products are in abundance and are accessible worldwide, a company’s reputation and overall customer feedback score is crucial in attracting new…

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ITILService Request Template

Service Request Form Template

Service Request Form In order for a user to officially request something, be it a simple password change or a more difficult software installation, they need to submit a service…

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