Operation Level Agreement

Service Level Management The purpose of SLM is to ensure that the service targets are created, negotiated, agreed, documented, monitored, reviewed and reported to the customer. SLM acts like a…

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Service Report Template

Service Report Template – Example and Format

Service Report Service reporting is a standard process for creating, maintaining, and managing the reports on IT service management. Service reporting through Service Report Template brings awareness and notifies the…

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ITSM, IT Service Management

IT Service Management | ITSM vs ITIL | ITSM Tools List

IT Service Management IT Service Management (ITSM) is a branch of science in IT industry, which focuses on management and delivery of IT services to the customer, adhering to time,…

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Service Charter Template,

Service Charter Template

Service Charter IT Service Charter is a high-level document for any new or significantly modified services and its approach to develop a new/ modified service. Customer Service Charter document will…

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ITIL Service Strategy

Service Strategy Strategy Management for IT Services defines service strategy as a standardized process for building strategic assets with vision, strategic goals, innovation, value creation, and resilient attitude for adapting…

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