Service Delivery Management
Service delivery status report is an top level service delivery management report which highlights all the achievements, progress and issues happening in ITSM projects.
Service Delivery Status Report
Service delivery status report has to be sent to the customer management team regularly based on the agreed requirements like weekly/ monthly/ quarterly. This report has to be prepared by the IT service provider’s team ensuring all the data is accurate and signed by all the IT service provider’s top-level management.
Why do we need service delivery status report?
Below are some more detailed points elaborating the importance of service delivery status report:
- To communicate regularly with the customer team.
- To provide accurate, useful information on the ITSM projects to the customer team.
- To provide consolidated summary on IT service management projects.
- Help the customer management to make quick and wise decisions with the reports provided.