IT Service Continuity, IT Service Continuity Management

IT Service Continuity – Plan and Template

Introduction to IT Service Continuity Management IT Service Continuity Management (ITSCM) defines a standardized procedure for developing restoration, recovery and continuity mechanisms for IT Infrastructure. It ensures that the IT…

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Change management process, Change management process flow

ITIL Change Management Process

ITIL Change Management –  Process Overview A Change is nothing but of shifting/transitioning/modifying/from its current state to a desired future state. ITIL Change management is an IT service management discipline….

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ITIL Service Strategy

Service Strategy Strategy Management for IT Services defines service strategy as a standardized process for building strategic assets with vision, strategic goals, innovation, value creation, and resilient attitude for adapting…

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Post Implementation Review

Post Implementation Review Template for Incident Closure

Post Implementation Review (PIR) Once an incident is reported to the IT help desk of the organization, they open a ticket which will follow the incident from report to conclusion….

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Incident Management Process

Incident Management Process

Incident Management This document defines the Incident Management Process. Incident management is the most important process in ITSM process implementations. The process is based on the ITSM best practices, and can…

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Request for Change Template

Request for Change Template

What is a Request for Change in ITIL? Any change to an existing system or procedure entails cross organizational implications, which must be addressed and planned before they are implemented….

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Incident Catalogue Template

Incident Catalogue Template

Catalog Template – For Incident Record A major part of the ITIL methodology is to continuously improve as an organization, while increasing the business activities through IT alignment with these…

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Release Plan Template,Release Planning

Release Plan Template

Release Planning Releasing a new version / software / system requires planning called Release Planning on all fronts, including the IT department. The ITIL methodology defines a release as a…

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Incident Management Policy

Incident Management Policy – Template And Procedure

Incident Management Policy Policy is a management directive that significantly influences the processes and procedures. Incident Management Policy drives the decision making in incident management operations and ensures consistent and appropriate…

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Incident Management Metrics

ITIL Metrics – Incident Management ITIL Metrics are measurements which quantitatively and qualitatively evaluate the performance of incident management operations. As there is a saying “If you can’t measure, you…

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