Release Plan Template,Release Planning

Release Plan Template

Release Planning Releasing a new version / software / system requires planning called Release Planning on all fronts, including the IT department. The ITIL methodology defines a release as a…

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Incident Management Policy

Incident Management Policy – Template And Procedure

Incident Management Policy Policy is a management directive that significantly influences the processes and procedures. Incident Management Policy drives the decision making in incident management operations and ensures consistent and appropriate…

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Incident Management Metrics

ITIL Metrics – Incident Management ITIL Metrics are measurements which quantitatively and qualitatively evaluate the performance of incident management operations. As there is a saying “If you can’t measure, you…

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ITIL Customer Complaint Log Template

Customer Complaint Log

What is a Complaint Log? Maintaining a complaint log is vital for an organization which wants to learn from its mistakes, and refrain from re-inventing the wheel each time it…

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ITIL Overview

What is ITIL and its lifecycle?

ITIL Service Lifecycle To perform at their best, organizations must offer customers useful and competitive products and services. The ability to adapt quickly to volatile economic and technological environments is…

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ITIL Customer Complaint Report Template

Customer Complaint Report Template

Customer Complaint Form These days when most services and products are in abundance and are accessible worldwide, a company’s reputation and overall customer feedback score is crucial in attracting new…

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Internal Audit Report Template,ITIL Internal Audit Report Template,

Internal Audit Report Template

Internal Audit Report The purpose of an internal audit is to assure that the organization is complying with its processes, procedures and any governmental / industry regulations. The internal audit…

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ITIL MoM Template for Major Problem Review

MOM Template for ITIL Problem Review

ITIL MOM for Major Problems Review After multiple incidents were reported to the service desk and a problem was recognized, the ITIL methodology recommends to convene a MOM meeting in…

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ITIL MoM Template for Change Advisory Board

MoM Change Advisory Board Template

What is Change Advisory Board in ITIL? The ITIL methodology aims at performing any and all changes according to a set of processes and methodologies, and the ITIL CAB (Change Advisory…

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ITIL Service Request Template- Featured Image

Problem Record Template

What is a Problem Record? Problem record template records a separate problem which the service desk encountered, and lists the detailed information related to it. The structure of the template…

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