ITSM, IT Service Management

IT Service Management | ITSM vs ITIL | ITSM Tools List

Download ITIL Templates IT Service Management IT Service Management (ITSM) is a branch of science in IT industry, which focuses on management and delivery of IT services to the customer,…

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Service Charter Template,

Service Charter Template

Download This Template Service Charter IT Service Charter is a high-level document for any new or significantly modified services and its approach to develop a new/ modified service. Customer Service…

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Service Level Agreement

Service Level Agreement Template

Download This Template Service Level Management The purpose of Service Level Management (SLM) is to ensure that the service targets are created, negotiated, agreed, documented, monitored, reviewed and reported to…

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Roles and Responsibilities in ITIL with a RACI

Roles and Responsibilities in ITIL with a RACI

Download ITIL RACI Template Excel ITIL RACI Template Excel ITIL Roles Executive Sponsor The Executive Sponsor is accountable for the framework implementation and responsible for securing spending authority and resources…

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IT Service Continuity Template

IT Service Continuity – Plan and Template

Download This Template Introduction to IT Service Continuity Management IT Service Continuity Management (ITSCM) defines a standardized procedure for developing restoration, recovery and continuity mechanisms for IT Infrastructure. It ensures…

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Change management process, Change management process flow

ITIL Change Management Process

Download This Template ITIL Change Management –  Process Overview A Change is nothing but of shifting/transitioning/modifying/from its current state to a desired future state. ITIL Change management is an IT…

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ITIL Service Strategy

Download This Template Service Strategy Strategy Management for IT Services defines service strategy as a standardized process for building strategic assets with vision, strategic goals, innovation, value creation, and resilient…

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Post Implementation Review

Post Implementation Review Template for Incident Closure

Download This Template Post Implementation Review (PIR) Once an incident is reported to the IT help desk of the organization, they open a ticket which will follow the incident from…

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Incident Management Process

Incident Management Process

Incident Management This document defines the Incident Management Process. Incident management is the most important processĀ in ITSM process implementations. The process is based on the ITSM best practices, and can…

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Request for Change Template

Request for Change Template

Download This Template What is a Request for Change in ITIL? Any change to an existing system or procedure entails cross organizational implications, which must be addressed and planned before…

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