Roles and Responsibilities in Release and Deployment Management | RACI Matrix Template

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Roles and Responsibilities Template

Generic roles that are available in Release and deployment management are Release manager, deployment engineer, and CAB (Change advisory board).

Release Manager Roles

  • Release manager will need to interface and communicate with test managers, IT operations,
  • Development team and the PMO on a daily basis and keep track of multiple project release timelines.
  • He/she will liaise with and manage the Release process with the Quality Assurance team, Service
  • Management teams, business users, developers and technical support specialists on product issues.
  • Creating Release Plans providing timelines for release build and test, deployment, early life support and closure.
  • Maintaining and publishing project Release Plans, Release Calendar and managing schedules and resource allocation and adhering to the timelines to ensure timely product delivery.
  • Does the critical review on all the release and change collaterals (change requests, release plans, build and test plans, deployment plans, etc.)
  • Maintains the track of all releases that are to be implemented and that have been implemented.
  • Directs and leads the release management team members with appropriate trainings.

Release and build Engineer

  • Development, monitoring and maintenance of release and build pipelines
  • Development of release and build infrastructure
  • Design and run quality tests on the builds and releases
  • Creating packages, builds, releases and patches as well as the software deliverables for the customers
  • Identify defects and inform them to the release manager

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Deployment engineer

  • Create deployment plans
  • Automate the manual work related to deployment configuration in day-to-day tasks.
  • Improve deployment procedures with automation and documenting the deployment procedures
  • Documenting change logs accurately in build and deployment processes.
  • Identify defects and inform them to the release manager

ELS Engineer

  • Provide technical support on releases in production issues.
  • Monitor and keep a log of the issues being raised by end-users.
  • Provide trainings and prepare manuals with respect to every new release

How to implement RACI matrix?

  1. First, define the process, which will be a sequence of activities that will result in a specific outcome with the help of some roles and capabilities. Here you need to define the different roles needed for the process like release manager, build engineer, deployment engineer, test engineer, etc.
  2. Second, Identify the sequence of activities in a life-cycle based approach. For example: Raise release request, Categorize the release request, etc.
  3. Third, Identify the decisions in every activity. For example: Approve the build plan, Approve the deployment plan, etc.
  4. Fourth, each and every defined activity and decision should be tagged to a specific role.
  5. Fifth, define the matrix with columns and rows. Naming the first column heading as ‘Activity’, and below it (that is Activity column) define the different activities in a sequenced order. Define the other columns headings with the respective roles defined in the process.
  6. Finally, populate the information ‘R’, ‘A’, ‘C’, ‘I’ in the rows and columns ensuring there is:
    • One and only one ‘A’ (i.e. accountable role) for a specific task
    • Every task should have one ‘R’ and can also have many ‘R’s (i.e. responsible roles) based on the task
    • Lastly, tasks can have one or more ‘C’s (i.e. consulted roles) and ‘I’’s (i.e. informed roles) based on the task.

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