IT Service Delivery, IT service support

ITIL Service Delivery | Difference Between IT Service Delivery & IT Service Support

Service Delivery Service delivery has a specific definition and prominence in ITIL v2, focusing on the long-term aspects of IT services like Financial Management, Availability Management, Capacity Management, Service Level…

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ITIL Processes and Functions

Lists 26 ITIL Processes & 4 ITIL Functions

ITIL Processes ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence…

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software release management best practices

Release Management Best Practices in ITIL

Release and Deployment Management Best practices are those real practices that have delivered efficient, effective, and excellent results in the IT processes and real operations. Best practices for Release and…

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software release management best practices

What is Release and Deployment Management ? | Release Management Process Flow

ITIL Release Management Process Release and deployment management defines a standardized process for planning the release, building and testing the release, scheduling the release, testing the release, deploying the release,…

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Change Request Form Template

Change Request Form | Fillable Change Request Template & Sample

Change Request Form Change request form is the medium through which the change initiator can describe the details of the proposed change. Normal Request For Change Important details to be…

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RACI Matrix Template, Roles and Responsibilities Template for Change Management

Roles and Responsibilities Template for Change Management (RACI Matrix Template) ?

RACI Matrix Template RACI matrix is one of the ITSM process collateral which will be used for ITSM stakeholders to define and demarcate the roles and responsibilities in an ITSM…

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Agile and Scrum Release Management

Release Management | Agile and Scrum Release Management

What is Release Management ? Release management in agile and scrum methodologies manages the releases as per the tight timelines and agile customer requirements. So to understand a release in…

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ITIL Emergency Change, Emergency Change Management Process

ITIL Emergency Change | Emergency Change Management Process

What is Emergency Change in ITIL? A Change is nothing but of shifting/transitioning/modifying/from its current state to a desired future state. Any change that is implemented to restore a service…

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Post Implementation Review Template

Post Implementation Review Template

Post Implementation Review – Post Project Review Post Implementation review or post project review is the investigation that is done by all the prime stakeholders of change management, after implementing…

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Operation Level Agreement

Service Level Management The purpose of SLM is to ensure that the service targets are created, negotiated, agreed, documented, monitored, reviewed and reported to the customer. SLM acts like a…

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