IT Service Level Requirements

IT Service Level Requirements Template

Service Level Requirements (SLR) It is the collection of requirements that is gathered by the IT service provider detailing the service requirements with respect to description of the service, availability,…

Read more »
Release Testing and Verification, ITIL release management

Release Testing and Verification – ITIL Release Management

Release Testing Release testing and validation contributes to quality control and assurance of a new release that is Fit-for-Purpose and Fit-for-Use. Release Testing & Verification provides objective evidence that a…

Read more »
Service Delivery Status Report Template

IT Service Delivery | Service Delivery Status Report Template

Service Delivery Management Service delivery status report is an top level service delivery management report which highlights all the achievements, progress and issues happening in ITSM projects. Service Delivery Status…

Read more »
Project Management, ITSM

What is Project Management and its Importance in ITSM

Project management Project management is the art of managing the project and fulfilling the goals of the project as per the defined time, scope, cost, and quality targets. Note: Project…

Read more »
IT Service Delivery, IT service support

ITIL Service Delivery | Difference Between IT Service Delivery & IT Service Support

Service Delivery Service delivery has a specific definition and prominence in ITIL v2, focusing on the long-term aspects of IT services like Financial Management, Availability Management, Capacity Management, Service Level…

Read more »
ITIL Processes and Functions

Lists 26 ITIL Processes & 4 ITIL Functions

ITIL Processes ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. Process is a sequence…

Read more »
Incident Management Goals

6 Goals of Incident Management

The prime goal of incident management is to resolve incidents either with temp fix or perm fix and bring back the IT service. We list here few steps involved during…

Read more »
software release management best practices

Release Management Best Practices in ITIL

Release and Deployment Management Best practices are those real practices that have delivered efficient, effective, and excellent results in the IT processes and real operations. Best practices for Release and…

Read more »
software release management best practices

What is Release and Deployment Management ? | Release Management Process Flow

ITIL Release Management Process Release and deployment management defines a standardized process for planning the release, building and testing the release, scheduling the release, testing the release, deploying the release,…

Read more »
RACI matrix example for release and deployment management

Roles and Responsibilities in Release and Deployment Management | RACI Matrix Template

Roles and Responsibilities Template Generic roles that are available in Release and deployment management are Release manager, deployment engineer, and CAB (Change advisory board). Release Manager Roles Release manager will…

Read more »